"People filing new claims for unemployment benefits by phone face longer wait times due to a spike in call volume.
The average wait to speak with a customer service representative at the state unemployment division on Monday, the center’s busiest day of the week, was 28 minutes, compared with 15 minutes last year, Raymond A. Filippone, assistant director, income support, for the Rhode Island Department of Labor and Training said yesterday.
The state’s caseload of unemployment claims, including new and continuing claims, has nearly doubled in the last year, to 21,000 cases, up from about 11,500 during the same time last year, Filippone said. The volume of new unemployment claims, he said, is up 12.2 percent from a year ago.
Rhode Island’s unemployment rate in August jumped to 8.5 percent, the second-highest in the country after Michigan, where the jobless rate was 8.9 percent. Rhode Island’s unemployment rolls in August swelled to 48,800, the highest level on record." LINK
The average wait to speak with a customer service representative at the state unemployment division on Monday, the center’s busiest day of the week, was 28 minutes, compared with 15 minutes last year, Raymond A. Filippone, assistant director, income support, for the Rhode Island Department of Labor and Training said yesterday.
The state’s caseload of unemployment claims, including new and continuing claims, has nearly doubled in the last year, to 21,000 cases, up from about 11,500 during the same time last year, Filippone said. The volume of new unemployment claims, he said, is up 12.2 percent from a year ago.
Rhode Island’s unemployment rate in August jumped to 8.5 percent, the second-highest in the country after Michigan, where the jobless rate was 8.9 percent. Rhode Island’s unemployment rolls in August swelled to 48,800, the highest level on record." LINK
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